Return an item from the shop

باختصار

You can request a return once an item has shipped. Start it from the order page and we email you a prepaid label within one working day.

How to return an item

1. Open Orders and choose the order. 2. Next to the item, choose Request a return. 3. Under Why are you sending it back?, choose a reason: - Wrong size or fit - Arrived faulty or damaged - Not as described - Changed my mind

For personalised items, only Arrived faulty or damaged and Not as described are offered. 4. Add a note if it helps, then choose Request return. 5. Look out for our email with your prepaid label, pack the item and drop it off.

The order shows the return as requested until the item reaches us, then as returned.

Timing

The return option shows on the order page for 30 days after an item ships. For a change of mind, items must be unused, and the shop terms allow returns up to 30 days after delivery. If you are outside that window and the item is faulty, contact us and we will help. See faulty or damaged items.

Refunds

Once the return arrives, we refund the item to the card you paid with, and any Rally Points you used are returned. Card refunds usually take 5 to 10 working days to show, depending on your bank.

Custom and printed items

Trip shirts, designs from the merch studio, club merch with your names and personalised posters are made just for you, so under UK law they cannot be returned because you changed your mind or for the wrong size. If one arrives with a print fault or the wrong details, choose Arrived faulty or damaged or Not as described. Club merch printed only with the club's name follows the normal returns. Check names and sizes carefully before ordering. See custom merch.

Items from partner shops

Products bought on a partner shop's site follow that shop's returns policy. See partner shops.