Security emails we send

In short

We email you whenever something important changes on your account, so you can act quickly if it was not you. You cannot turn these emails off.

The emails

Email, When we send it New sign-in to your Rally & Roam account, Someone signs in from a browser your account has not used before Your Rally & Roam password was changed, Your password is changed in Settings Two-factor sign-in is on, or is off, You turn the authenticator app on or off Several wrong passwords for your Rally & Roam account, Signing in with a password has been paused. See too many wrong passwords Your Rally & Roam sign-in code, You sign in and your second step is a code by email Reset your Rally & Roam password, Someone asks for a reset link for your address Confirm your new Rally & Roam email, Sent to a new address you asked to sign in with. The change only happens when you confirm it The email for your Rally & Roam account was changed, Sent to your old address once a new one takes over, with a link to undo it for 7 days Your Rally & Roam account will be deleted, You asked to delete your account, and again two days before it is deleted

The new sign-in email names the browser and system, for example Chrome on Mac, and the time in UTC. We do not send it the first time you sign in after joining, or from a device you have trusted.

If it was not you

1. Change your password, or reset it if you cannot sign in. See change your password. 2. Open Settings, Security and choose Sign out other sessions. 3. Turn on an authenticator app.

Spotting fake emails

Our security emails link only to our own site. We never ask for your password, codes or card details by email, message or ticket. Never share a sign-in code with anyone, including someone who says they work for us. If an email looks wrong, go to the site yourself rather than clicking.