Support and contact
How to reach the advertising team, what to include, and when you can expect an answer.
Overview
The advertising team helps with accounts, campaigns, review decisions, billing and policy questions. Before you write, the answer may already be in troubleshooting or questions and answers.
How to reach us
Write to us from our contact page. It works whether or not you are signed in, and the subject is already filled in for advertising. If you have an advertiser account, write from the email address on the account so we can find it quickly.
What to include
- Your business name and the email address on your advertiser account. - The campaign, ad set or ad, or the invoice number, you are asking about. - What you expected to happen and what happened instead, with screenshots if they help. - For a review decision: the ad and why you think the decision should change.
Never send card numbers, passwords or two-factor codes. We will never ask for them.
When to expect an answer
Request, Usual reply Questions about accounts, campaigns and policies, Within one working day Billing, refunds and credits, Within five working days Review appeals, Within five working days, from a different reviewer
Working days are Monday to Friday, except bank holidays in England.
Before you advertise
Not sure whether your product or claim is allowed? Ask us before you build the ad. We would rather help you get it right than reject it.
Complaints
If you are unhappy with how we handled something, see our complaints process.