This page brings together how to cancel and how refunds work for everything you can buy on Rally & Roam. The full rules are in the terms for each: booking terms, shop terms of sale and membership terms.

At a glance

What you bought	How to cancel	What you get back
Court or lesson, flexible policy	Your bookings page	Full refund 24 hours or more before the start; 50% after that
Court booked by a club for you, recurring booking	Your bookings page	50%
Event, camp or course	The event page	As the event's policy says
Cancelled by the club, coach or operator	Nothing to do	Full refund, including any service fee
Shop item, change of mind	Your order page, within 30 days of delivery	Full refund of the item and standard delivery once it is back. Personalised items cannot be returned for a change of mind
Shop item, faulty or wrong	Your order page	Replacement or full refund, and we pay for the return
Flight	Contact us through the Help centre	Flights are non-refundable unless the airline's fare rules allow it or the airline cancels
Stay or transfer	Contact us through the Help centre	As the provider's cancellation policy shown at booking says
Membership	Settings, then Membership	Stops at the end of the period you have paid for. Within 14 days of first subscribing, see the membership terms
Bookings on partner sites	The partner's site	As the partner's terms say

How refunds are paid

Booking refunds go to your card, or instantly to your Rally & Roam wallet if you choose. Wallet credit can be used for any booking and is kept in your currency.
Shop refunds go back to the card you paid with, and any Rally Points you used are returned.
Card refunds usually take 5 to 10 working days to show on your statement, depending on your bank.
If a travel booking fails after you have paid, for example because a fare is no longer available, we refund you in full automatically.

If something goes wrong

Contact us through the Help centre and we will help, even where your contract is with a club, coach or travel provider. If you are not happy with the outcome, see our complaints page.

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